Getting Technical Support

Your control panel comes with an integrated support center that allows you to communicate your problems to the technical support using a web browser.

Sending Trouble Tickets

To report a problem, do the following:

Title: the subject of your trouble ticket message.
E-mail: your e-mail address. It is required if you want to receive an e-mail confirmation that your trouble ticket was received by the technical support.
Disable email confirmation: check this box if you do not want to receive the e-mail confirmation upon receiving tickets.
Priority: state how important or urgent it is for you to have this problem taken care of.
Question: enter a question or describe your technical problem.
Important: (available in version 2.3 and higher) when posting a trouble ticket, do not enter texts in HTML. Support system will not transform it into the plain text, but post it as it is. E.g: entering <i>problem</i> will show up in a trouble ticket only as <i>problem</i> which will make it difficult for TechSupport staff to read. Use it only when HTML tags are important.
Attachment: (available in version 2.3 and higher) you can add it if a trouble ticket was sent to you by email. Users with web-based TechSupport system won't be able to retrieve it.
- Click Browse at the bottom of the ticket;
- Choose the file;
- Click Upload. The filename shows in the Attachments section.
  Note: if a ticket was created in a control panel, the user will view this TT in a web-based interface and won't be able to view the attachment.
Click Submit. Your ticket will be sent to the technical support.

Alternatively, you can send an email to support@dmgdesigns.com.

To see your trouble tickets and answers to them, do the following:

Click Ticket Center on your control panel home page.
On the Trouble Tickets page that appears, click column headers to sort your trouble tickets:

Once you've answered a ticket and don't need it any further, you can close it. There are two options:

Click the Tickets Center icon on your control panel home page. In the list of tickets, click the Close link on the right.
Open a trouble ticket and once you answer it, click the Close button in the right upper corner.

Closed trouble tickets are regarded as deleted and are not available for your viewing.